Cannot ping/access networking of a virtual server (Firewall Issue)



If you are having trouble with accessing the networking of the virtual server, ensure the hardware firewalling of the virtual server is configured with proper firewall rules or the default firewall policy is set as expected.

The hardware firewall on each server is different than the software firewall (iptables or other package) running on the virtual server's operating system.

Likewise, if you're having issues with network connectivity and you are sure that the hardware firewall is configured properly - ensure that your operating systems software firewall is not active in such a manner that it conflicts with the hardware firewall or has a different rule-set.

To modify the hardware firewall, go to the virtual server management page, press the "Network" tab, and then press the "Firewall" sub-menu.


Location of the Firewall Rules on the Server Page

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